Shipping Policy

Last Updated: 14 July 2026

At G3 Collection, we strive to deliver your orders quickly, safely, and securely. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our website.

By placing an order on our website, you agree to this Shipping Policy.

1. Order Processing

Orders are processed only after successful payment authorisation and verification.

Most orders are processed within 1–2 business days, excluding Sundays, public holidays, and any officially declared non-working days.

Certain products may require additional processing time, including:

• Pre-orders
• Newly launched products
• Special-order items
• Products requiring additional verification
• Products shipped directly from authorised suppliers

Where additional processing time applies, the expected dispatch timeline will be displayed on the product page or communicated after your order is confirmed.

2. Shipping Coverage

We currently deliver to most serviceable locations across India through our authorised logistics partners.

Delivery availability depends on:

• Courier serviceability
• Government regulations
• Geographic accessibility
• Local restrictions
• Weather or operational conditions

Some remote locations may require additional delivery time or may not be serviceable.

3. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before you complete your purchase.

From time to time, G3 Collection may offer:

• Free Shipping
• Promotional Shipping Offers
• Brand-specific Shipping Benefits
• Minimum Order Value Offers

Such offers are subject to their respective terms and may be modified or withdrawn without prior notice.

Order Type	Shipping Charges
Eligible Free Shipping Orders	₹0
Standard Orders	Calculated at Checkout
Special Delivery Services	As Displayed During Checkout

4. Estimated Delivery Timeline

Estimated delivery times vary depending on the destination, courier partner, and product availability.

Destination	Estimated Delivery Time
Metro Cities	2–5 Business Days
Tier-2 & Tier-3 Cities	3–7 Business Days
Remote Locations	5–10 Business Days

These delivery timelines are estimates only and should not be considered guaranteed delivery commitments.

Factors that may affect delivery include:

• Weather conditions
• Local courier operations
• Public holidays
• Regulatory restrictions
• High seasonal demand
• Force majeure events

5. Order Tracking

Once your order has been dispatched, you will receive shipment confirmation through one or more of the following channels:

• Email
• SMS
• WhatsApp (where available)

The notification will generally include:

• Courier Partner
• Tracking Number
• Shipment Status
• Estimated Delivery Date (where available)

Customers may track their shipment directly through the respective courier partner using the provided tracking information.

6. Delivery Attempts

Our logistics partners generally make multiple delivery attempts before returning a shipment.

Delivery may fail due to reasons including:

• Incorrect or incomplete address
• Recipient unavailable
• Refusal to accept delivery
• Failure to respond to courier communications
• Restricted delivery access
• Security restrictions at the delivery location

If a shipment is returned because delivery could not be completed, additional shipping charges may apply before re-dispatch.

7. Customer Responsibilities

To ensure smooth delivery, customers are responsible for:

• Providing an accurate delivery address
• Providing a valid mobile number
• Providing a correct email address
• Ensuring someone is available to receive the shipment
• Informing us promptly if delivery details change before dispatch

G3 Collection is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Frequently Asked Questions (Part 1)

How long does it take to process my order?

Most orders are processed within 1–2 business days after payment verification.

Can I change my shipping address after placing an order?

Address changes may be possible before dispatch. Once an order has been shipped, changes may no longer be possible.

Do you offer free shipping?

Yes. Eligible products or promotional campaigns may include free shipping. Availability is displayed during checkout.

How can I track my shipment?

Tracking information is sent after dispatch via email, SMS, or WhatsApp (where available).

8. Delivery Delays

While we make every effort to dispatch and deliver orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include, but are not limited to:

• Severe weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Transport disruptions
• Courier operational issues
• High seasonal demand
• Industrial actions
• Force majeure events
• Unexpected supply chain disruptions

Where possible, customers will be kept informed of significant delivery delays.

9. Inspection Upon Delivery

We recommend inspecting your package before accepting delivery.

If the package appears to be:

• Damaged
• Opened
• Tampered with
• Wet
• Crushed
• Repacked

please:

1. Inform the delivery executive immediately.
2. Refuse delivery where appropriate.
3. Take clear photographs of the package.
4. Contact G3 Collection as soon as possible.

Prompt reporting helps us investigate the issue with our logistics partners and provide a faster resolution.

10. Partial Shipments

In certain situations, items within the same order may be shipped separately.

This may occur due to:

• Inventory availability
• Different warehouse locations
• Manufacturer dispatch schedules
• Courier limitations
• Product availability

Unless expressly stated otherwise, customers will not be charged additional shipping fees for approved partial shipments.

11. Risk of Loss

The responsibility for the shipment transfers to the customer once the order has been successfully delivered to the shipping address provided during checkout and acknowledged in accordance with the courier partner's standard delivery procedures.

If a shipment is:

• Lost before delivery
• Damaged during transit
• Confirmed as undelivered due to courier error

G3 Collection will work with the logistics partner to investigate the matter and, where appropriate, provide a replacement, refund, or another suitable resolution in accordance with our published policies and applicable law.

12. Refused Deliveries

Customers are expected to accept delivery of orders that have been correctly fulfilled.

If a customer refuses delivery without a valid reason recognised under applicable law or our published policies, G3 Collection reserves the right to deduct reasonable costs incurred, including:

• Outbound shipping charges
• Return shipping charges
• Payment gateway charges
• Packaging costs
• Other actual expenses associated with the shipment

Any remaining eligible refund will be processed after the returned shipment has been received and inspected.

13. International Shipping

Unless specifically stated otherwise on our website, G3 Collection currently ships only within India.

We do not presently offer international shipping.

If international shipping becomes available in the future, additional terms relating to customs duties, import taxes, international freight charges, and delivery timelines may apply.

14. Verification Before Dispatch

To protect both customers and our business from fraudulent transactions, certain orders may require additional verification before dispatch.

Verification may include:

• Identity verification
• Payment verification
• Billing address verification
• Delivery address confirmation
• Order confirmation

These checks may result in additional processing time.

If verification cannot be completed within a reasonable period, we reserve the right to cancel the order and issue a refund through the original payment method.

15. Delivery Confirmation

A shipment is considered successfully delivered when:

• It is delivered to the address provided during checkout; and
• Delivery is acknowledged by the customer or another person present at the delivery location in accordance with the courier partner's standard operating procedures.

Once delivery has been completed, customers are responsible for safeguarding the delivered products.

Frequently Asked Questions

Do you deliver throughout India?

We deliver to most serviceable locations across India through authorised logistics partners. Delivery availability depends on courier serviceability.

What happens if my package is damaged?

If the package appears damaged or tampered with, please inform the delivery executive immediately, take photographs, and contact our Customer Support team as soon as possible.

Can my order arrive in multiple shipments?

Yes. Depending on inventory availability, warehouse locations, or logistics requirements, some orders may be delivered in multiple shipments without additional shipping charges unless otherwise communicated.

What happens if I refuse delivery?

If delivery is refused without a valid reason, reasonable shipping and related costs may be deducted from any eligible refund.

Can delivery be delayed?

Yes. Factors such as weather, courier operations, public holidays, government restrictions, or other unforeseen events may affect delivery timelines.

Need Help?

If you have any questions regarding:

• Order processing
• Shipment tracking
• Delivery status
• Shipping charges
• Delivery delays

please contact our Customer Support team through the Contact Us page.

To help us assist you quickly, please keep the following information ready:

• Order Number
• Registered Mobile Number
• Invoice (if available)
• Tracking Number (if received)

Related Policies

You may also find the following policies helpful:

• Return, Refund & Replacement Policy
• Cancellation Policy
• Warranty Policy
• Terms & Conditions
• Privacy Policy

Thank You

We appreciate your trust in G3 Collection.

Our goal is to ensure that every order is delivered securely, efficiently, and with complete transparency.

Thank you for choosing G3 Collection.