Return, Refund & Replacement Policy

Last Updated: 14 July 2026

At G3 Collection, customer satisfaction is important to us. We are committed to delivering genuine products in excellent condition and providing a fair, transparent, and hassle-free return experience.

This Return, Refund & Replacement Policy explains when products may be returned, replaced, or refunded for purchases made through our website.

By placing an order on our website, you agree to this policy.

1. General Policy

Returns, replacements, and refunds are accepted only in accordance with this policy and applicable consumer protection laws.

Certain products may not be eligible for return because of:

• Manufacturer restrictions
• Product activation
• Hygiene considerations
• Software licensing
• Product category
• Other applicable legal or commercial restrictions

2. Return Eligibility

A product may be eligible for return if:

• It was delivered in a damaged condition.
• An incorrect product was delivered.
• Essential accessories or components are missing.
• The product has a verified manufacturing defect.
• The return is otherwise permitted under this policy or applicable law.

Return requests are reviewed individually and may require verification before approval.

3. Return Window

Unless otherwise stated on the product page, eligible return requests should be submitted within 7 days from the date of delivery.

Certain brands or products may have different return windows. Where specified on the product page, those timelines shall prevail.

4. Conditions for Return

To qualify for a return, the product should:

• Be in its original condition.
• Include the original packaging.
• Include all manuals, accessories, warranty cards, and bundled items.
• Not show signs of misuse or accidental damage.
• Retain manufacturer seals wherever applicable.
• Be free from excessive wear beyond reasonable inspection.

Failure to satisfy these conditions may result in rejection of the return request.

5. Products Generally Not Eligible for Return

Unless required by applicable law, the following are generally non-returnable:

• Activated smartphones
• Activated tablets
• Activated laptops
• Activated smartwatches
• Software and digital products
• Licence keys
• Gift cards
• Subscription products
• Downloadable content
• Products marked as Non-Returnable
• Products damaged due to misuse, neglect, improper handling, or accidental damage
• Products returned without original accessories or packaging

6. Damaged, Tampered or Incorrect Deliveries

If you receive a product that appears damaged, tampered with, incomplete, or incorrect, please notify G3 Collection as soon as reasonably possible.

To help us investigate quickly, please keep ready:

• Order Number
• Invoice
• Photographs of the outer package
• Photographs of the product
• A brief description of the issue

Prompt reporting significantly improves our ability to resolve shipping-related concerns.

7. Dead on Arrival (DOA)

Certain manufacturers provide a Dead on Arrival (DOA) policy for products that develop manufacturing defects shortly after delivery.

Where applicable, customers may be directed to the manufacturer's authorised service centre for inspection and verification before a replacement or refund can be approved.

DOA eligibility is governed by the respective manufacturer's policies.

8. Manufacturing Defects

If a product develops a manufacturing defect after delivery, it may be covered under the manufacturer's warranty.

Depending on the manufacturer and product category, customers may be required to visit an authorised service centre for diagnosis or warranty service.

9. What Is Not Considered a Manufacturing Defect

The following are generally not considered manufacturing defects:

• Accidental damage
• Liquid damage
• Broken or cracked screens
• Cosmetic scratches after use
• Damage caused by improper installation
• Damage caused by unauthorised repairs
• Normal battery ageing
• Normal wear and tear

Such issues may instead be covered under separate warranty or paid service programmes offered by the manufacturer.

10. Replacement Policy

Eligible products may be replaced when:

• The reported issue has been verified.
• The product qualifies under this policy.
• Replacement inventory is available.

If a replacement is unavailable, G3 Collection may, subject to applicable law, offer an alternative resolution including a refund where appropriate.

11. Refund Policy

Approved refunds are generally processed through the original payment method used for the purchase.

Refunds are initiated promptly after approval.

Actual credit timelines depend upon the respective payment provider and financial institution.

Payment Method	Typical Processing Time
UPI	1–3 Business Days
Net Banking	3–5 Business Days
Debit Card	3–7 Business Days
Credit Card	5–7 Business Days

These timelines are indicative only.

12. Return Shipping

Where a return is approved because of:

• Incorrect product delivered
• Transit damage
• Verified manufacturing defect (where applicable)
• Errors attributable to G3 Collection

the return shipping cost will generally be borne by G3 Collection.

Where the return is not due to our error, return shipping costs may be the customer's responsibility unless otherwise required by applicable law.

13. Inspection of Returned Products

Every returned product undergoes inspection before a replacement or refund is approved.

Inspection may include:

• Serial Number Verification
• IMEI Verification
• Physical Inspection
• Functional Testing
• Packaging Verification
• Accessory Verification

If inspection determines that the reported issue does not match the actual condition of the product, the request may be declined.

14. Fraud Prevention

To protect our customers and maintain fair business practices, G3 Collection reserves the right to investigate return requests where fraud, abuse, excessive returns, product tampering, or misuse is reasonably suspected.

Where appropriate, this may result in:

• Rejection of the request
• Suspension of customer accounts
• Cancellation of future orders
• Reporting to relevant authorities where legally warranted

15. Exchanges

Eligible products may be exchanged subject to:

• Product category
• Stock availability
• Manufacturer restrictions
• Verification of eligibility

Exchange availability may differ between products and brands.

16. Need Help?

Before requesting a return, refund, or replacement, please contact our Customer Support team through the Contact Us page.

To help us process your request quickly, please keep the following information ready:

• Order Number
• Tax Invoice
• Photographs (if applicable)
• Description of the issue

Frequently Asked Questions

Can I return an opened product?

Eligibility depends on the product category, activation status, condition of the product, and this policy.

How long does a refund take?

Refunds are initiated promptly after approval. The time taken for the amount to reflect depends on your payment provider and bank.

Can I exchange my product?

Eligible products may be exchanged subject to stock availability and the conditions of this policy.

Who pays the return shipping charges?

Where the return is approved due to our error or an eligible manufacturing defect, G3 Collection generally bears the return shipping cost.

Thank You

Our goal is to make every return, replacement, or refund request fair, transparent, and hassle-free.

Thank you for shopping with G3 Collection.