Cancellation Policy

Last Updated: 14 July 2026

At G3 Collection, we understand that plans can change. This Cancellation Policy explains when an order may be cancelled, how cancellation requests are handled, and how eligible refunds are processed.

By placing an order through our website, you agree to this Cancellation Policy.

1. Customer-Initiated Cancellation

Customers may request cancellation of an order before it has been packed or dispatched.

Cancellation requests may be submitted through our Contact Us page or other customer support channels provided on our website.

Approval of a cancellation request depends on the current processing status of the order.

2. Orders That Cannot Usually Be Cancelled

Cancellation requests may not be accepted if:

• The order has already been packed.
• The order has been handed over to the courier.
• The order has already been dispatched.
• The product is customised or made to order.
• The product is a special-order item.
• The product is software, a digital download, a licence key, or a gift card.
• The product page specifically states that cancellation is not permitted.

3. Cancellation Before Dispatch

If your cancellation request is approved before dispatch:

• The order will be cancelled.
• Any eligible payment received will be refunded through the original payment method.
• No cancellation charges will ordinarily apply unless specifically disclosed during checkout.

Order Status	Cancellation
Order Confirmed	Usually Allowed
Packed	Subject to Processing Status
Dispatched	Generally Not Possible

4. Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled.

If you no longer wish to keep the product after delivery, you may be eligible for a return under our Return, Refund & Replacement Policy, subject to product eligibility and the terms of that policy.

5. Refusal to Accept Delivery

Customers are encouraged not to refuse delivery without a valid reason.

If delivery is refused without a valid reason recognised under applicable law or our published policies, G3 Collection reserves the right to deduct reasonable costs incurred, including:

• Shipping charges
• Return shipping charges
• Payment gateway charges (where non-refundable)
• Packaging costs
• Other actual operational expenses

Any remaining eligible refund will be processed after the returned shipment has been received and inspected.

6. Cancellation by G3 Collection

G3 Collection reserves the right to cancel an order, in whole or in part, before dispatch under circumstances including:

• Product becoming unavailable
• Inventory discrepancies
• Pricing errors
• Promotional errors
• Technical or system issues
• Payment authorisation failure
• Suspected fraudulent activity
• Inability to verify payment or customer identity
• Incorrect or incomplete shipping information
• Manufacturer or distributor restrictions
• Legal or regulatory requirements
• Force majeure events

Where payment has already been received, eligible amounts will be refunded through the original payment method.

7. Partial Cancellation

Where an order contains multiple products, one or more items may be cancelled while the remaining products continue to be fulfilled.

This may occur due to:

• Stock availability
• Pricing corrections
• Supplier restrictions
• Operational limitations

Refunds for cancelled items will be processed separately.

8. Promotional Offers and Bundled Purchases

Cancelling an order that includes promotional benefits may affect eligibility for:

• Cashback offers
• Instant discounts
• Bundle pricing
• Exchange bonuses
• EMI offers
• Bank promotions
• Coupon discounts

Where applicable, refund amounts will be recalculated based on the promotional terms that applied at the time of purchase.

9. Refund Processing

Approved cancellation refunds are generally initiated within 3–7 business days after cancellation approval.

Actual credit timelines depend on your:

• Bank
• Credit card issuer
• Debit card provider
• UPI provider
• Wallet provider
• Payment gateway

Once the refund has been initiated successfully, further processing is controlled by the respective financial institution.

10. Pre-Orders

Pre-orders are governed by our Pre-order & Launch Day Policy.

Cancellation of pre-orders may be subject to:

• Reservation terms
• Advance payment conditions
• Manufacturer launch restrictions
• Product allocation policies

Please refer to the applicable Pre-order Policy for complete details.

11. Business & Bulk Orders

Corporate purchases, institutional orders, government purchases, and other business-to-business (B2B) transactions may be subject to separate cancellation terms communicated at the time of quotation or order confirmation.

12. Fraud Prevention

To protect customers and maintain fair business practices, G3 Collection reserves the right to investigate repeated cancellation requests or suspicious order activity.

Where reasonably necessary, we may:

• Decline cancellation requests
• Cancel pending orders
• Suspend customer accounts
• Restrict future purchases
• Report suspected fraud to relevant authorities where legally appropriate

13. Force Majeure

We shall not be liable for delays or inability to process cancellations resulting from circumstances beyond our reasonable control, including:

• Natural disasters
• Government actions
• Pandemics
• Payment network outages
• Internet disruptions
• Courier interruptions
• Industrial actions
• Other force majeure events

14. Changes to this Policy

We may update this Cancellation Policy from time to time to reflect changes in our operations, legal requirements, or business practices.

The latest version published on this website will always apply to future orders.

Frequently Asked Questions

Can I cancel my order after placing it?

Yes, provided the order has not yet been packed or dispatched.

Can I cancel my order after dispatch?

Generally, no. You may instead be eligible for a return under our Return, Refund & Replacement Policy.

How long does a cancellation refund take?

Refunds are generally initiated within 3–7 business days, although the actual credit timeline depends on your payment provider.

Will I be charged for cancelling my order?

Normally no, if the cancellation is approved before dispatch. However, shipping or other reasonable costs may apply where permitted under this policy.

Need Help?

If you need assistance with an order cancellation, please contact our Customer Support team through the Contact Us page.

To help us assist you quickly, please keep the following information ready:

• Order Number
• Registered Mobile Number
• Invoice (if available)

Related Policies

You may also find these policies helpful:

• Shipping Policy
• Return, Refund & Replacement Policy
• Warranty Policy
• Pre-order & Launch Day Policy
• Terms & Conditions

Thank You

We appreciate your trust in G3 Collection.

Our goal is to provide a fair, transparent, and hassle-free cancellation process while ensuring efficient order fulfilment for all customers.