Privacy Policy

Last Updated: July 14, 2026

Welcome to G3 Collection ("G3 Collection", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process your personal information when you visit our website, create an account, place an order, contact customer support, or otherwise interact with our products and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Applicable Privacy Laws

This Privacy Policy is intended to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and other applicable rules and regulations.

If you access our website from outside India, additional privacy rights may apply under the laws of your jurisdiction.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information.

Personal Information

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• GST Details (where applicable)

Account Information

• Username
• Encrypted Password
• Saved Addresses
• Wishlist
• Order History
• Communication Preferences

Order Information

• Products Purchased
• Order Value
• Payment Status
• Shipping Information
• Delivery Details
• Returns, Refunds and Replacement Requests
• Customer Support Communications

Technical Information

When you browse our website, we may automatically collect certain technical information, including:

• IP Address
• Browser Type and Version
• Device Information
• Operating System
• Approximate Geographic Location
• Pages Visited
• Time Spent on Pages
• Referral Source
• Cookies and Similar Technologies
• Diagnostic and Error Logs

3. Why We Process Your Information

We process your personal information only where necessary for legitimate business purposes, including:

• Processing and fulfilling your orders.
• Managing your customer account.
• Delivering purchased products.
• Providing customer support.
• Processing cancellations, returns, refunds and warranty claims.
• Preventing fraud and unauthorized transactions.
• Improving our website, products and customer experience.
• Sending order confirmations and shipping notifications.
• Complying with applicable laws and regulatory obligations.
• Sending promotional communications where permitted by law or with your consent.

4. Payment Information

Payments made through our website are securely processed by trusted third-party payment service providers.

We do not store your complete:

• Credit Card Number
• Debit Card Number
• CVV
• UPI PIN
• Internet Banking Credentials

Payment information is handled directly by the respective payment gateway in accordance with applicable security standards, including PCI-DSS where applicable.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, enhance your shopping experience, and better understand how visitors use our website.

We may use:

Essential Cookies

Required for:

• User authentication
• Shopping cart functionality
• Checkout process
• Website security
• Fraud prevention

These cookies cannot normally be disabled without affecting website functionality.

Functional Cookies

These cookies help us remember:

• Language preferences
• Saved settings
• Recently viewed products
• Account preferences

Analytics Cookies

These cookies help us understand:

• Website traffic
• Popular pages
• Visitor behaviour
• Performance improvements

Analytics information is generally aggregated and does not directly identify individual users.

Marketing Cookies

Where permitted by applicable law, marketing cookies may be used to measure advertising effectiveness and personalize promotional content.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some features of the website.

6. Sharing of Information

We may share your personal information only where reasonably necessary to operate our business or comply with legal obligations.

Information may be shared with:

• Logistics and delivery partners
• Payment service providers
• Technology, cloud hosting and infrastructure providers
• Customer support platforms
• Fraud prevention and risk management service providers
• Professional advisers
• Government authorities, regulators, courts or law enforcement agencies where required by law

We do not sell, rent or trade your personal information to third parties for their independent marketing purposes.

7. Data Security

We implement appropriate technical, administrative, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Our security measures may include:

• Encryption of sensitive data where appropriate.
• Secure Socket Layer (SSL/TLS) encryption during data transmission.
• Role-based access controls.
• Firewalls and network security measures.
• Regular software updates and security patches.
• Monitoring for suspicious activities and unauthorized access.

While we strive to use commercially reasonable security measures, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

• Process and fulfil your orders.
• Provide customer support.
• Manage your account.
• Comply with legal, taxation, accounting, and regulatory obligations.
• Resolve disputes.
• Enforce our agreements.
• Prevent fraud and misuse.

When personal information is no longer required, we securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal data retention practices.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Update your account information.
• Request deletion of your personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Opt out of promotional or marketing communications.
• Request information regarding how your personal information is processed.

To exercise these rights, please contact us through the Contact Us page on our website. We may request reasonable verification of your identity before processing certain requests.

10. Account Closure

Customers may request closure of their G3 Collection account at any time by contacting our customer support team.

Upon receiving a valid request, we will delete or anonymize personal information where legally permissible.

However, certain information may continue to be retained where necessary for:

• Compliance with applicable laws.
• Taxation and accounting requirements.
• Fraud prevention.
• Dispute resolution.
• Enforcement of contractual obligations.
• Protection of our legitimate business interests.

Closure of an account does not automatically cancel pending orders, warranty obligations, refunds, or other ongoing transactions.

11. Children's Privacy

Our website is intended for individuals who are legally capable of entering into binding contracts under applicable law.

We do not knowingly collect personal information from children without appropriate legal authorization. If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

Parents or legal guardians who believe that a child has provided personal information may contact us for appropriate action.

12. Third-Party Services

Our website may contain links to third-party websites or integrate services provided by third parties, including:

• Payment gateways
• Courier and logistics providers
• Analytics providers
• Cloud hosting providers
• Social media platforms
• Customer communication platforms

These third parties operate independently and maintain their own privacy policies. We encourage customers to review the privacy policies of such third parties before providing personal information.

G3 Collection is not responsible for the privacy practices, content, or security of third-party websites or services.

13. Marketing Communications

Where permitted by applicable law or with your consent, we may send communications relating to:

• New product launches
• Promotional offers
• Discounts
• Events
• Company announcements
• Newsletters

You may unsubscribe from promotional communications at any time by:

• Clicking the unsubscribe link included in our emails;
• Updating your communication preferences (where available); or
• Contacting our customer support team.

Please note that even if you opt out of marketing communications, we may continue to send important transactional communications relating to your orders, payments, warranties, refunds, security, or legal notices.

14. Business Transfers

If G3 Collection undergoes a merger, acquisition, corporate restructuring, business transfer, sale of assets, or similar transaction, customer information may be transferred as part of that transaction, subject to applicable laws and appropriate confidentiality obligations.

Any successor entity will remain bound by applicable privacy obligations relating to your personal information.

15. Disclosure Required by Law

We may disclose personal information where we reasonably believe such disclosure is necessary to:

• Comply with applicable laws or regulations.
• Respond to lawful requests from government authorities.
• Comply with court orders or legal proceedings.
• Protect our legal rights.
• Prevent fraud or unlawful activities.
• Protect the safety of customers, employees, or the public.

Such disclosures will be limited to the extent reasonably necessary under applicable law.

16. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Applicable laws or regulations.
• Business operations.
• Technology.
• Security practices.
• Products or services.

The revised version will become effective immediately upon publication on this website unless otherwise stated.

Customers are encouraged to review this Privacy Policy periodically to remain informed about how we protect personal information.

17. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact G3 Collection through the Contact Us page available on our website.

We will make reasonable efforts to acknowledge and respond to your request within 30 days, or within such other period as may be required under applicable law.

We appreciate the opportunity to address your concerns and are committed to handling your personal information responsibly and transparently.